Serious Injury Solicitor- 8 PQE+

Associate – Serious Injury (Claimant)

Role Overview

You will manage a high-value caseload of claimant serious injury claims and play a key role in the continued success and growth of the Serious Injury department. The caseload is predominantly RTA-focused and involves complex liability, causation and quantum issues, with claim values ranging from £125,000 to multi-million-pound cases. Allocation of work will reflect your skills, experience and technical expertise.

In addition to fee-earning, you will provide mentoring and leadership support to colleagues within the Serious Injury team. You will act as an ambassador for the department, contributing to strategy, profile-raising and sustainable growth.

Core Responsibilities (Associate)

You will be responsible for delivering the following across your own caseload and, where appropriate, the wider client case team:

• Acting as a technical expert within your chosen specialism

• Delivering exceptional client care to individuals who have experienced traumatic and life-changing injuries, both directly and through oversight of team members

• Proactively progressing cases in line with best practice, and supporting the Team Manager in embedding new ways of working and procedures

• Maintaining regular, high-quality communication with clients, including face-to-face meetings where appropriate

• Instructing and collaborating with multi-disciplinary experts, including medical experts, case managers, care and accommodation experts, architects, forensic accountants and counsel

• Analysing evidence and researching complex legal issues relating to liability, causation and quantum

• Drafting key documentation such as witness statements, pleadings and schedules of loss

• Securing early interim payments and appropriate rehabilitation support

• Maximising outcomes and optimising settlement strategies for clients

You will also contribute to the wider profile and reputation of the department, including:

• Supporting relationships with industry and charitable organisations

• Case reporting, article writing and contribution to testimonials and thought leadership

• Raising awareness of the department internally and externally

Leadership and people responsibilities include:

• Motivating and supporting your client case team, ensuring clear objectives and KPIs are met

• Identifying and escalating performance issues where necessary and supporting development plans

• Conducting monthly 1:1s, regular technical and case reviews, and providing structured feedback and mentoring

• Operating effectively in a target-driven, high-quality environment

You may also be required to undertake other reasonable tasks aligned with the needs of the business.

Key Performance Indicators

Performance will be measured against a range of KPIs (non-exhaustive), including:

• Achievement of agreed results and service level agreements within your client case team

• Demonstrable development, competence and engagement of team members

• Delivery of high standards in client care, technical reviews and client retention

• Effective case progression, maximising recoveries, fee income and accurate time recording

• Management and reduction of write-offs

• Contribution to business development, departmental strategy and growth

Performance will be reviewed through regular one-to-one meetings with your Line Manager.

Person Specification

Essential

• Qualified Solicitor or Fellow of CILEX with a minimum of 8 years’ PQE, or equivalent experience with the ability to charge and recover at Grade A rates

• Proven track record as lead fee earner on serious injury claims, with strong technical expertise and practical knowledge of litigation and court procedures

• Experience of mentoring, supervising or developing junior colleagues; a collaborative team player and role model

• Demonstrable commitment to delivering outstanding client care

• Strong professional profile within the personal injury sector, with evidence of contributing to brand or profile-raising activity

• Ability to operate effectively in a fast-paced environment while maintaining consistently high standards

Desirable

• Previous supervisory or people-management experience, including performance management and development

• Excellent communication, negotiation and objection-handling skills

• Confident user of case management systems with strong IT skills (including Word and Excel)

• High level of attention to detail and strong organisational capability

• Positive, self-motivated and resilient, with the ability to adapt to change and challenge

• A proactive approach to personal development and the development of others

• Business development experience and an established professional network within the industry

• Existing links with relevant industry or charitable bodies