Costs Team Leader

Our Client

Our client has been delivering an industry-leading service for over 40 years, specialising in housing litigation and holding landlords to account for sub-standard accommodation. Client care sits at the heart of everything they do.

Our client are proud to offer a genuinely supportive and inclusive working environment where every team member is valued.

The Opportunity

We are seeking an experienced Costs Team Leader to play a key role within our clients established and growing costs function. This is an excellent opportunity to join a respected firm and take ownership of a high-performing team, while maintaining hands-on involvement in complex costs work.

You will lead a team of Costs Draftsmen and Debt Recovery Enforcement Officers, ensuring the efficient recovery of costs and the delivery of consistently high standards of client care across our housing disrepair claims.

What We Offer

• Competitive salary (dependent on experience) + performance-related bonus

• Flexible working hours with hybrid home/office working

• Annual salary review

• 25 days’ annual leave + bank holidays

• Your birthday off

• Pension scheme with 6% employer contribution

• Company sick pay

• Death in Service benefit (4x salary)

• Subsidised gym membership

• Award-winning Employee Assistance Programme

• Ongoing training, development and support

• City centre office location

• Casual dress code

Key Responsibilities

• Lead, supervise and performance-manage the Costs Drafting and Debt Recovery teams

• Act as the technical referral point for costs-related queries

• Manage a small personal caseload

• Prepare and respond to Points of Reply

• Handle lien, client costs and defendant costs files

• Oversee cost recovery to ensure matters are progressed efficiently and effectively

• Support the wider business with ad hoc duties as required

About You

You will be a confident and effective communicator with strong written and verbal skills. Highly organised and detail-focused, you’ll be comfortable working in a fast-paced environment and managing competing priorities to tight deadlines.

Essential experience:

• Proven supervisory or management experience

• Strong working knowledge of Proclaim and Costs Master

• Excellent IT skills and attention to detail

• Ability to work at pace while maintaining accuracy

Desirable:

• Experience in housing disrepair matters

If this sounds like the right next step for you, we’d love to hear from you — apply today to find out more.